Website Terms of Use

dilog.ai · Dilog Pty Limited (ABN 79 696 521 141) · Last Updated: March 5, 2026

1. Acceptance of Terms

Welcome to dilog.ai (the Website), operated by Dilog Pty Limited (ABN 79 696 521 141) (Dilog, we, us, or our).

By accessing or using this Website, including any interactive features, demos, or LLM / ML / AI backed tools available on the Website, you agree to be bound by these Terms of Use (Terms). If you do not agree to these Terms, you must not access or use the Website.

These Terms constitute a legally binding agreement between you and Dilog. Please read them carefully.

2. About Dilog

2.1 General Website Access

Dilog provides a customer collaboration platform leveraging LLM technology to help teams model human attitudes and behaviour to create better experiences. We create digital agents called Anonymised Reflective Profiles (ARPs) based on real customer interviews, enabling businesses to gain authentic customer insights on demand. This Website provides information about our services and may offer interactive demonstrations of our technology.

2.2 Platform Access

Access to the Dilog Platform for commercial use requires a separate agreement with Dilog. If you are a Platform customer, your use of the Platform is governed by your Master Services Agreement and associated agreements, not these Terms. These Terms continue to apply to your use of this Website.

3. Eligibility

You must be at least 18 years of age to use this Website. By using the Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

If you are using the Website on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

4. Account Registration and Waitlist

4.1 Registration

Some features of the Website may require you to register for an account or join a waitlist. When you register, you agree to provide accurate, current, and complete information, and to update such information to keep it accurate.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account.

4.3 Waitlist and Early Access

If you join our waitlist or apply for early access, we may contact you about our services and related offerings. Joining a waitlist does not guarantee access to any particular service or feature. We reserve the right to grant or deny access at our discretion.

5. Interactive LLM/ML/AI Backed Tools and Demonstrations

5.1 Nature of AI Tools

The Website may offer interactive demonstrations, sample queries, or other LLM, ML, or other AI-powered tools (AI Tools). AI Tools available on this Website are demonstration features only and do not represent the full capabilities, accuracy, or panel depth of our commercial Platform. Demo outputs are generated from sample or synthetic data and should not be used for any business purpose.

5.2 AI Tool Disclaimers

You acknowledge and agree that:

1. AI Tool outputs are generated by artificial intelligence and may not reflect the views of any real individual or of Dilog. They are probabilistic not deterministic outputs, and as such a certain degree of error and drift in questions is expected.
2. AI Tools may produce inaccurate, incomplete, or misleading outputs and should not be relied upon for any decision-making.
3. Demo outputs are not representative of the quality or accuracy of our commercial services, which involve validated panels and rigorous methodology.
4. AI outputs do not constitute financial, legal, medical, or professional advice.
5. You use AI Tools entirely at your own risk.

5.3 Data Collection from AI Tools

When you use our AI Tools, we collect information about your interactions, including your inputs (prompts and queries), the LLM-generated outputs, and usage patterns. This data may be used to improve our systems, analyse usage trends, and enhance our services. For full details, see our Privacy Policy.

5.4 Acceptable Use of AI Tools

When using AI Tools, you must not:

6. Input personal information about real individuals without their consent.
7. Attempt to generate harmful, offensive, discriminatory, or illegal content.
8. Use AI Tools to attempt to identify real individuals represented in any demo panel.
9. Use automated systems or scripts to access AI Tools at scale.
10. Attempt to reverse-engineer, probe, or extract the underlying models or data.
11. Use outputs in any way that could harm individuals or Dilog's reputation.

(Specific AI tools detail coming soon.)

6. Intellectual Property

6.1 Dilog's Rights

The Website and all its content, features, and functionality — including but not limited to text, graphics, logos, icons, images, audio, video, software, AI models, and the arrangement thereof — are owned by Dilog or its licensors and are protected by Australian and international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for your personal, non-commercial purposes. This licence does not include the right to:

12. Modify, copy, or create derivative works from the Website content.
13. Use any data mining, robots, or similar data gathering methods.
14. Download or copy content except as expressly permitted.
15. Use the Website for any commercial purpose without our written consent.
16. Remove any proprietary notices from the Website content.

6.3 Trademarks

'Dilog', the Dilog logo, 'ARP', 'Anonymised Reflective Profile', and related marks are trademarks of Dilog Pty Ltd. You may not use these marks without our prior written permission.

7. User Submissions

7.1 Submissions

The Website may allow you to submit information through contact forms, demo requests, AI Tool interactions, feedback mechanisms, or other features (Submissions).

7.2 Licence to Submissions

By making a Submission, you grant Dilog a non-exclusive, royalty-free, perpetual, irrevocable, worldwide licence to use, reproduce, modify, adapt, publish, translate, and distribute such Submission for any purpose, including improving our services and AI systems.

7.3 Your Responsibilities

You represent and warrant that your Submissions:

17. Do not infringe any third party's intellectual property or privacy rights.
18. Do not contain confidential information belonging to others.
19. Are not false, misleading, defamatory, or unlawful.
20. Do not contain viruses or harmful code.

8. Prohibited Conduct

You agree not to:

21. Use the Website in any way that violates applicable laws or regulations.
22. Impersonate any person or entity or misrepresent your affiliation.
23. Interfere with or disrupt the Website or servers.
24. Attempt to gain unauthorised access to any portion of the Website.
25. Use the Website to transmit spam, malware, or other harmful content.
26. Scrape, harvest, or collect information from the Website using automated means.
27. Use the Website to compete with Dilog or to develop competing products.
28. Engage in any conduct that restricts or inhibits others' use of the Website.

9. Third-Party Links and Content

The Website may contain links to third-party websites or services. We do not control, endorse, or assume responsibility for any third-party content or services. Your use of third-party websites is at your own risk and subject to those websites' terms and policies.

10. Disclaimers

10.1 'As Is' Basis

The Website and all content, features, and AI Tools are provided on an 'as is' and 'as available' basis, without warranties of any kind, whether express, implied, or statutory.

10.2 No Warranties

To the maximum extent permitted by law, Dilog disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

10.3 Informational Content

Content on this Website is provided for general informational purposes only and does not constitute professional advice. You should not act or refrain from acting based on Website content without seeking appropriate professional advice.

11. Limitation of Liability

To the maximum extent permitted by law:

29. Dilog shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or other intangible losses.
30. Dilog's total liability arising from your use of the Website shall not exceed AUD $100.
31. These limitations apply regardless of the theory of liability and even if Dilog has been advised of the possibility of such damages.

Some jurisdictions do not allow limitation of liability, so some of these limitations may not apply to you. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including under the Australian Consumer Law.

12. Indemnification

You agree to defend, indemnify, and hold harmless Dilog, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Website, your Submissions, or your violation of these Terms.

13. Termination

We may terminate or suspend your access to the Website immediately, without prior notice, for any reason, including if you breach these Terms. Upon termination, your right to use the Website will cease immediately. Provisions that by their nature should survive termination shall survive, including intellectual property, disclaimers, limitation of liability, and indemnification.

14. Changes to These Terms

We may update these Terms from time to time. We will indicate the date of the most recent revision at the top of this page. Your continued use of the Website after any changes constitutes acceptance of the new Terms. We encourage you to review these Terms periodically.

15. General Provisions

15.1 Governing Law

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts of New South Wales for any disputes arising from these Terms or your use of the Website.

15.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Dilog regarding the Website and supersede any prior agreements.

15.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.

15.4 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.

15.5 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

16. Contact Us

If you have questions about these Terms, please contact us:

— End of Website Terms of Use —